![]() ![]() The last resort is the account password recovery page on Windows Live Help. It may also pay of to try to sign into Hotmail on another computer system if available, or to use the Windows Live Mail software. Microsoft employees are monitoring the forums and try to aid in the account recovery. This code can then be used as a one-time sign in replacement for the Hotmail password.Īnother option for users who cannot log in to Hotmail is to visit the Windows Live Solution Center to post a request for support. Users need to enter their Windows Live ID and the phone number they have added in their Hotmail account to receive the single use code. ![]() ![]() This displays a new page where they can enter the single use code, or request a new one if they do not have one. To use it, they need to click on the Get a single use code to sign in with link on the Hotmail sign in page. Hotmail users who have already added a mobile phone number to their password reset information, can use it to receive a temporary one-use sign in password. If the password reset email does not arrive in your account, you have the option to use other means of verification after a 24 hour period. There is no option to recovery the email address, or have it displayed to you in the process. Some users may run into problems here, if they do not remember their Hotmail email, or if the email they enter is not accepted in the password recovery form. You do need the Windows Live ID to reset the password, and enter the characters from a captcha image.
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